Find and check a workstation
About this guide
Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Operations and Administrator can open Workstations to review managed computers. It is currently absent from the navigation menu.
Find a computer
Section titled “Find a computer”Use Search workstations and Filter workstations, then Refresh workstations if needed. Match Machine, User, and Serial; Last Seen uses Central time.
Choose a filter
Section titled “Choose a filter”Inventory presence does not guarantee a remote desktop is available in Workstation Connect.
| Item | Guidance |
|---|---|
| Online / Offline | Reported connectivity; check Last Seen for stale information. |
| Laptops / Desktops | Device type. |
| Windows 10 | Windows 10 Home or Pro devices flagged for review. |
| Under 8 GB RAM | Reported, rounded memory below 8 GB. |
Add a managed computer
Section titled “Add a managed computer”On the computer being added, use Install Help and the signed-in Install App or Download App link with your organization’s setup process. Allow up to 10 minutes after setup before refreshing the inventory.
Missing or offline computer
Section titled “Missing or offline computer”Clear the search, choose All devices, and refresh. For an offline device, check power and internet and compare Last Seen with office outage history. Report the machine identifier and symptoms in Tickets if it remains unavailable.