Search message history
About this guide
Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Find earlier SMS or MMS messages before following up. Results include the message body, delivery status, and attachments.
Find a message
Section titled “Find a message”Where: Text Messages > Search.
Type means Web or AMS To-Do, not SMS versus MMS.
- Set Start and End. Enter the customer’s number in To # for outgoing messages, or Advanced > From # for incoming replies.
- Narrow Status or Type if needed, then click Search.
Use Advanced filters
Section titled “Use Advanced filters”Turn on Advanced to search From #, text in Body, an exact UUID, or User. Click Search to apply them; Reset clears the filters.
Read and copy a result
Section titled “Read and copy a result”For separate Error Code and Error Message fields on a recent message, use Messaging > Recently Sent Messages > View.
- Read Status and Body in the row. Click an image or PDF in Attachments to open it.
- Use the clipboard button in Copy to copy the row, or ‹ Prev / Next › for more results.
Adjust an unsuccessful search
Section titled “Adjust an unsuccessful search”Check To # versus From #, widen the dates, and remove uncertain Advanced filters. If needed, use Reset and search by number alone.
Before resending, check matching records: queued or sending may still be in progress; sent alone does not confirm delivery.