Review transaction totals and supporting files
About this guide
Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Compare transaction sources and manage their supporting files. Carrier, merchant, and deposit amounts can represent the same payment; do not add them into one sales total.
Compare sources in Transaction Metrics
Section titled “Compare sources in Transaction Metrics”Where: Reports > Transaction Metrics.
- Choose Office and Month, or Custom Range with Start / End. Click Get Metrics.
- Compare Carrier Amount, Merchant Net Amount, and Deposit Amount separately; use the daily charts and office breakdown to locate differences.
Review and export Transaction Summary
Section titled “Review and export Transaction Summary”Where: Transactions > Transaction Summary.
A summary can include incomplete imports. Check Transaction Queue Report if expected records are missing.
- Choose Office and Start. Set End for a range or leave it blank for one day, then click Summary.
- Use the office tabs to compare sources; Export PDF saves the filtered summary.
View a supporting file
Section titled “View a supporting file”Where: Transactions > Transaction Files.
- Choose Office and Transaction Date to reveal Upload File and View Files.
- Under View Files, choose Bank Deposit or Carrier, then View on the file.
Upload a carrier source file
Section titled “Upload a carrier source file”Where: Transaction Files > Upload File > Carrier.
An upload stores evidence; it does not import or match transactions. Existing filenames are not replaced, so check the list before retrying an unclear upload.
- Set Office / Transaction Date, choose Vendor, and select one JPEG, PNG, or PDF.
- Click Upload. Find it in View Files > Carrier.
Upload a bank deposit receipt or slip
Section titled “Upload a bank deposit receipt or slip”Where: Transaction Files > Upload File > Bank Deposit.
Use this page even when the Dashboard has no missing-deposit row. Transaction Date is the deposit date; Deposit Covers is the period covered. See Bank Deposits for Dashboard shortcuts and corrections.
- Set Office and Transaction Date, then choose Bank and enter Amount, Agent Name, and Deposit Number if available.
- Set Deposit Covers: Start Date and Deposit Covers: End Date. Choose Attach Deposit Slip, then click Submit Deposit.
Investigate totals that do not agree
Section titled “Investigate totals that do not agree”Match offices and dates, then compare the same source: Carrier Amount, Merchant Net Amount, or Deposit Amount. Inspect differences in Transaction Search / Transaction Matching.
Check Transaction Queue Report for unfinished imports and Transaction Files for evidence. Give Accounting the exact source, office, period, and discrepancy if they still disagree.