Read payment notification emails
About this guide
Last reviewed September 11, 2026 by AgencyMesh Product Support · Checked against release 2026.09
Payment Notifications shows parsed payment emails sent to the company address.
Load messages
Section titled “Load messages”Select the address in Email to load messages. Refresh Emails fetches them again; Copy Email copies the receiving address.
Find the underlying payment
Section titled “Find the underlying payment”Use Confirmation #, Amount, Customer, Merchant, and Received Time to locate the payment in Transaction Search > Data > Merchant. Verify its current status there; an email does not establish settlement or a later refund outcome.
Missing or duplicate notification?
Section titled “Missing or duplicate notification?”Check Email and select Refresh Emails. Compare confirmation, amount, merchant, and time before treating similar messages as separate payments. An empty list can reflect a loading problem; check the transaction before deciding payment failed.
Report a problem
Section titled “Report a problem”Provide the time, merchant, safe confirmation reference, and whether the list is empty or differs from the transaction. N/A means a parsed field is unavailable. Exclude card details from screenshots.