Start a workstation support session
About this guide
Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10
Open Workstation Connect. Workstation Connect, Operations, or Administrator access is required.
Open a remote desktop
Section titled “Open a remote desktop”Access uses assigned active offices. Operations and Administrator can also see Other for unmatched devices. Multiple desktops stay open in named tabs; commands affect the active tab.
- Choose the office, search for the computer, and select an online device. Use Refresh device list if needed.
- When Loading Session clears, finish any remote connection or consent prompt. Wait for Connected; use Connect if the selected desktop is disconnected.
Useful controls
Section titled “Useful controls”Use the session for the agreed support task. Do not transfer passwords or sign-in codes through Clipboard.
| Item | Guidance |
|---|---|
| Quality | Balanced, Best quality, or Low bandwidth for a slow connection. |
| Clipboard | Get reads remote text; Send places entered text on the remote clipboard. The field accepts up to 65,535 characters. |
| Ctrl + Alt + Del | Sends the combination to the remote computer. |
| Lock local input / Unlock local input | Controls keyboard and mouse input at the remote computer; coordinate with its user. |
| Display controls | Collapse device list, Enter fullscreen, Toggle view mode, Rotate left, and Rotate right. |
End the session
Section titled “End the session”If local input was locked, select Unlock local input. Select Disconnect, then Close desktop on each finished tab. Closing a desktop also requests disconnection; switching tabs does not.
Recover a failed connection
Section titled “Recover a failed connection”| Item | Guidance |
|---|---|
| Missing device | Clear the search, choose All Offices, and Refresh device list. Ask Operations to check assignment/setup if still missing. |
| Offline | Check power and internet before refreshing. |
| Session did not respond / Session refresh timed out | Select Refresh Session on that desktop tab. The initial load and refresh stop waiting after about 15 seconds. |
| Session could not be opened | Check device access and select Refresh Session. If the message says your sign-in session expired, reload the page and sign in again. |
| Frozen view | Select its tab and Refresh Session. |
| Disabled commands | Commands are unavailable while the session is loading or reopening. Wait for Connected; some controls also require support from the remote desktop. |