Current internet status
See whether each monitored office is online, offline, or waiting for its first check, along with the latest check time.
Internet monitoring & alerts
See when an office loses internet service—and when it comes back.
See current office internet status, recent performance, outage history, and email alerts alongside the rest of the work.
What you can do
Internet monitoring & alerts features at a glance
The relevant customer, office, task, or transaction details stay with the work.
Office history
Review latency, availability, connection loss, and outages across recent one-hour through seven-day views.
Outage and restoration alerts
Approved recipients can receive an alert after a sustained outage and another after healthy checks confirm recovery.
How it works
A simple three-step process.
The exact options depend on your role and the record you’re working on.
- 01
Confirm the office and time
Check that you are reading the intended office and a current observation.
- 02
Review the recent history
Open the office detail and compare status, latency, availability, and the outage timeline.
- 03
Report the issue
If action is needed, create or update one support ticket with the office, time, and non-sensitive details.
Before you start
What to check first
Who can use this area?
What you can use depends on your account type, role, office access, enabled services, and sometimes the record’s current status. The Help guide lists the usual roles, but your administrator controls access.
What should I verify before saving?
Confirm the person or record, office, date or reporting period, current state, and the effect described by the button or confirmation. For customer and financial actions, verify the destination or amount as well.
What if the page and Help guide disagree?
Don’t try to work around the page. Note what you see and send support the page, action, time, exact message, and a screenshot with sensitive information removed.