# Read payment notification emails

> Load the company notification mailbox, review parsed payment details, and investigate missing messages.

Language: en-US. Product guide: https://agencymesh.app/help/payment-notifications/.

Last reviewed September 11, 2026 by AgencyMesh Product Support · Checked against release 2026.09

[Payment Notifications](https://app.agencymesh.app/transactions/payment_notifications) shows parsed payment emails sent to the company address.

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## Load messages

Select the address in Email to load messages. Refresh Emails fetches them again; Copy Email copies the receiving address.

<span id="payment-notification-review"></span>

## Find the underlying payment

Use Confirmation #, Amount, Customer, Merchant, and Received Time to locate the payment in [Transaction Search](https://app.agencymesh.app/transactions/icrTransactionSearch) > Data > Merchant. Verify its current status there; an email does not establish settlement or a later refund outcome.

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## Missing or duplicate notification?

Check Email and select Refresh Emails. Compare confirmation, amount, merchant, and time before treating similar messages as separate payments. An empty list can reflect a loading problem; check the transaction before deciding payment failed.

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## Report a problem

Provide the time, merchant, safe confirmation reference, and whether the list is empty or differs from the transaction. N/A means a parsed field is unavailable. Exclude card details from screenshots.

## Related guides

- [Find and reconcile transaction records](https://agencymesh.app/help/transactions.md)
- [Find, compare, and correct transactions](https://agencymesh.app/help/transaction-search-and-matching.md)
- [Troubleshooting AgencyMesh](https://agencymesh.app/help/troubleshooting.md)