# Read notifications and send announcements

> Read updates, filter Transactions and Zone Shift notices, manage your inbox, and send announcements to the right offices and roles.

Language: en-US. Product guide: https://agencymesh.app/help/notifications/.

Last reviewed October 2, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Select the **Notifications** bell in the top bar for recent updates, or open [Notifications](https://app.agencymesh.app/notifications/) for filters and older messages. The bell badge counts your unread, unarchived notifications.

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## Open an update

The popup shows the latest new update; the bell and inbox contain the other delivered updates. **View notifications** opens the panel. **Close notification** dismisses the popup without marking the update read.

1. Select the **Notifications** bell. For a popup alert, select **View notifications**.
2. Select **Open** to go to the related record, or **Read message** to display the full message. Both mark the notification read.
3. For older updates or filters, select **View all notifications**. Choose **All**, **Unread**, or **Archived** in **Notification status**; narrow by **Notification audience** or **Notification source**. Select **Load older notifications** for more.

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## Keep your inbox useful

Read and archive states belong to your account. People using the same Office account share them across devices. Archiving a ticket or signature update does not close the ticket or finish the signature request.

| Item | Guidance |
| --- | --- |
| **Mark read** / **Mark unread** | Change one notification’s read state without opening its destination. |
| **Mark all read** | Marks existing inbox notifications read, including those outside the current filters. It does not archive them. |
| **Archive** | Remove an update from All and Unread. Find it under Archived and select **Restore** to return it. |
| **Refresh notifications** circular-arrow button | Fetch the latest inbox. If a load fails, select **Retry**. |

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## Which updates will I receive?

Choose **Transactions** or **Zone Shift** in **Notification source** to find those updates. Queue completion notices use **User** in **Notification audience**; the completion summary may cover more offices than the progress page permits you to open.

Expired or retracted announcements disappear. Changed office assignments or carrier-access permissions can also remove affected updates.

| Item | Guidance |
| --- | --- |
| **Announcements** / **AgencyMesh Admin** | Team announcements target selected offices or the company, sometimes limited to selected roles. AgencyMesh Admin notices provide system updates. |
| **E-sign** | Standalone request creators receive opened/signed updates. Workflow creators receive applicable signing updates too; check the destination for completed documents. [E-Sign help](/help/e-signatures/) · [Workflow signing help](/help/workflow-files-photos-and-esign/). |
| **Training Hub** | Internal learners receive new assignments. The assigning user receives applicable viewed, started, passed, failed, or timed-out updates. [Training assignments](/help/training-assignments-and-results/). |
| **Tickets** / **Internet Monitoring** | Ticket updates go to users who can access the office’s tickets; internet outage/restoration updates go to active members of the affected office. Selecting a different Dashboard office does not change these recipients. |
| **Transactions** — carrier access | Operations, Accounting, and Administrator receive applicable credential, multi-factor authentication, and report-access problems across their company. Operations or Administrator can open [Credential Manager](https://app.agencymesh.app/transactions/credentialManager); Accounting reads the issue without that link. |
| **Transactions** — finished queue batches | Accounting receives one **Transaction Run Complete** summary after every actually queued run in a manual batch finishes or fails. Read **Complete**, **Failed**, and **Transactions added**, then select **Open** for permitted batch progress. Recipients are company-wide, independently of the submitter or selected Dashboard office. [Queue notifications](/help/transaction-queue/#transaction-queue-notifications). |
| **Zone Shift** | When enabled, users assigned to an active office in an active zone receive **Zone Shift starts in 1 hour** one hour before the configured Central start, then **Zone Shift has started** at the start. Account type and role do not change eligibility. **Open** returns to [Dashboard](https://app.agencymesh.app/). These notices describe the schedule; the office must still clear its queue before zone work appears. [Zone Shift choices](/help/dashboard/#dashboard-refresh-and-scope). |

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## Keep the panel beside your work

On a wide screen, **Pin panels beside page** keeps Notifications or Ask AgencyMesh beside the page; **Unpin panels** returns to an overlay. Both panels share this pin choice. In an unpinned panel, **Expand notifications** widens it and **Restore notification panel width** returns it. On a phone, use **Close notifications** to return to the page.

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## Send an announcement

Requires Manager or Administrator. Managers can select their assigned active offices. Administrators can select any active office in their company or **Company wide**.

1. Open [Notifications](https://app.agencymesh.app/notifications/) and select **Create announcement**.
2. Choose **Audience**: **Selected offices**, then select **Offices**, or **Company wide** when available. In **Roles**, choose **All roles** or hold **Ctrl** / **⌘** to select specific roles. Selected roles narrow the audience to accounts with at least one of those roles.
3. Enter **Title** and **Message**. Optionally set **Expires** in your local time to remove the announcement after that time.
4. Select **Preview recipients**. Review the recipient count, offices/company, roles, and message, then select **Publish announcement**.

> **Changed the message or audience?:** Select Preview recipients again. If publication could not be confirmed, use Retry publish to check the same announcement without posting it twice.

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## Remove a published announcement

Open **Published announcements** and select **Retract announcement**. Retraction removes it from recipients’ inboxes. Managers can retract their own announcements while they still have access to the targeted offices; Administrators can retract any team announcement in their company. Use **Refresh history** to reload this list.

## Related guides

- [Find apps and choose your office](https://agencymesh.app/help/navigation-and-scope.md)
- [Roles and permissions reference](https://agencymesh.app/help/roles-and-permissions.md)
- [Send a standalone E-Sign request](https://agencymesh.app/help/e-signatures.md)
- [Take quizzes, assign training, and review results](https://agencymesh.app/help/training-assignments-and-results.md)
- [Create and follow up on a support ticket](https://agencymesh.app/help/office-tickets.md)
- [Check office internet and your connection](https://agencymesh.app/help/internet-and-ip.md)
- [Run and track transaction reports](https://agencymesh.app/help/transaction-queue.md)
- [Use the Dashboard](https://agencymesh.app/help/dashboard.md)