# Check office internet and your connection

> See an office’s connection status, review recent outages, and give support useful details.

Language: en-US. Product guide: https://agencymesh.app/help/internet-and-ip/.

Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Internet](https://app.agencymesh.app/officeInfo/officeInternet) for assigned-office connections, or [My IP Info](https://app.agencymesh.app/officeInfo/show_my_ip) for this browser’s connection.

<span id="internet-dashboard"></span>

## Check an office connection

Select an office card to open its details. Tracked Offices, Online Now, and Offline Now filter the cards; use Last checked to judge recency. Only active, configured offices assigned to you appear.

| Item | Guidance |
| --- | --- |
| Online / Offline / Awaiting Probe | Latest check responded / did not respond / has no current result. |
| Current Latency / 5m Avg | Latest response time / five-minute average. |
| 1h Packet Loss / 24h Uptime | Unanswered checks in the past hour / responding checks in the past day. |

<span id="internet-detail-history"></span>

## Investigate an outage

In Office Details, choose 1H, 6H, 24H, or 7D. Compare Recent Outage Incidents with Recent Probe Checks around the problem’s onset. Red zero-value markers in Latency History mean offline checks, not instantaneous responses.

<span id="internet-alerts"></span>

## Alert timing

Outage alerts can follow about 10 minutes offline within 20 minutes. Restoration alerts wait for five minutes of healthy checks, so Online can appear first. Operations or Administrator manages email recipients in [Administration > Options](https://app.agencymesh.app/administration?tab=options) > Internet Monitoring Alert Recipients.

Active members of the affected office also receive outage and restoration updates in [Notifications](/help/notifications/), regardless of the office currently selected on Dashboard.

<span id="my-ip-page"></span>

## Check the browser connection

Open My IP Info from the affected browser. Current Request IP and provider details describe that page load; reload after changing networks. IPv4 and IPv6 are tested separately, and either may be unavailable. The map is approximate.

<span id="internet-report-issue"></span>

## Report the problem

In [Tickets](https://app.agencymesh.app/officeInfo/tickets), include the office, onset time, affected services, Last checked time, and outage pattern. State whether one computer or the whole office is affected. Provide My IP Info details if support requests them.

## Related guides

- [Find office information and support](https://agencymesh.app/help/office-tools.md)
- [Create and follow up on a support ticket](https://agencymesh.app/help/office-tickets.md)
- [Find and check a workstation](https://agencymesh.app/help/workstations.md)
- [Read notifications and send announcements](https://agencymesh.app/help/notifications.md)