# Manage groups, offices, and zones

> Organize team and office access, change zone membership, and check the result.

Language: en-US. Product guide: https://agencymesh.app/help/administration-groups-and-zones/.

Last reviewed October 1, 2026 by AgencyMesh Product Support · Checked against release 2026.10

Open [Office's](https://app.agencymesh.app/administration?tab=groups) or [Zones](https://app.agencymesh.app/administration?tab=zones) in Administration. Operations and Administrator can save changes; Accounting can review.

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## Create or edit an office

Existing Short Name, Display Name, and 2FA Phone Number are read-only. Enter them during creation; ask support for later corrections.

An office created during [self-serve signup](/help/self-serve-onboarding/) already includes the first administrator. Its **Phone** becomes **Phone Number**; calling mappings and Agent phone assignments still need separate setup.

| Item | Guidance |
| --- | --- |
| IP/FQDN | Office connection used for monitoring and device matching. |
| Phone Name / Phone Username | Office call mappings. |
| AMS Office Name / Rater Name | Office to-do and quote mappings. |

1. Select **New Office**. Enter required **Short Name** and **Display Name** on **Details**; set **Status**, and add **Address** and **Phone Number** if needed.
2. Select **Next**, select **Users to Add** on **Membership**, then **Create Office**. Include your own account to make the office available to you.
3. For an existing office, use **Manage > Details > Save Changes**.

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## Create a zone or move an office

Remove an office from its current zone before adding it to another. Zone names remain editable through Details > Save Changes: Short Name allows 80 characters; Display Name allows 160.

1. In Zones, select New Zone. Enter Short Name, Display Name, and Status; select Next, check Offices to Add, then Create Zone.
2. For an existing zone, open Manage > Offices. Select Available Offices > Add Office or Current Offices > Remove Office.

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## Change members or zone membership

In Office's > Manage, use Members > Add User or Remove User for office access. Use Zones > Add Zone or Remove Zone for the office’s zone. These buttons save immediately; Save Changes saves Details. User roles are separate: [Users](https://app.agencymesh.app/administration?tab=users) > Manage > Roles.

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## Disable or restore

Select Disable on an office or zone row. To restore it, enable Show Disabled and select Enable. Zone sharing and leaderboard behavior are configured separately in [Options](https://app.agencymesh.app/administration?tab=options) > Dashboard Settings.

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## Configure the office camera

Camera Type supports Dahua, Hikvision, LTS, and Reolink. The default is shared for the office; it can also be changed with Default in Office Cameras.

1. In Office's > Manage > Details, select Camera Type and enter the approved Camera Username, Camera Password, and IP/FQDN.
2. Set Default Channel and select Save Changes. Test the view in [Office Cameras](https://app.agencymesh.app/cameras/office_cameras).

## Related guides

- [Create your company and first account](https://agencymesh.app/help/self-serve-onboarding.md)
- [Get started with Administration](https://agencymesh.app/help/office-administration.md)
- [Manage users and sign-in sessions](https://agencymesh.app/help/administration-users-and-sessions.md)
- [Roles and permissions reference](https://agencymesh.app/help/roles-and-permissions.md)